Customer Care & Support

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The two words most commonly utilized to describe the mandate of law enforcement and public safety organizations are “mission critical” - our customers cannot afford to have malfunctioning software. Datamaxx Technical Services members provide timely assistance when a problem occurs, and proactive maintenance to prevent the problems from occurring again. Our clients trust Datamaxx Technical Services to provide outstanding customer support when seconds matter most.

To inquire or purchase support, phone your Sales Representative at 800-999-2746, or email Sales@datamaxx.com

Phone 877-369-8324 to speak with a Technical Services team member, or email Support@datamaxx.com

Telephone Support

Call Toll-Free 877-369-8324
Available 24 x 7, 365 days a year, depending on the selected support plan

Online Support

E-mail Support@datamaxx.com
Available 24 x 7, 365 days a year, depending on the selected support plan

Statement on Java Security Concerns

Security of its mission-critical solutions is a top priority of Datamaxx. Regarding the recent Department of Homeland Security recommendations and Oracle announcements on the security concerns with Java, Datamaxx customers can rest assured that this security flaw does not affect existing Datamaxx products, including Omnixx Enterprise and Omnixx Force clients. However, we are aware that customers may receive notifications from Oracle to update their versions of Java. If you wish to do so or you have any questions, we will be happy to evaluate your current environment and discuss any security concerns you may have.